Privacy Policy

Last updated: November 2025

This Privacy Policy explains how Kirix Innovations Pvt. Ltd. (“we,” “our,” or “Flekt”) collects, uses, and protects personal and business information when you use our website, products, or services.

By accessing or using any part of the Flekt platform, you agree to the terms described below.

1. Information We Collect

We collect information that helps us provide and improve our AI-based Skin & Scalp Analysis services. This includes:

a. Business and User Information

Salon name, business address, and contact details
Authorized representative name, phone number, and email address
Payment and billing details (processed securely via third-party gateways)

b. Client Data (Scans and Analysis)

Scalp or skin images captured for analysis
Age, gender, and other non-identifiable data provided by the salon
Analysis results, recommendations, and progress tracking data

All scan data is tied to the salon’s internal client ID and not linked to personally identifiable information unless provided voluntarily by the salon.

c. Device and Usage Information

Device type and operating system
IP address and browser type
App or dashboard usage statistics

2. How We Use This Information

We use collected data to:

Generate accurate AI-based skin and scalp analysis reports
Provide personalized product and service recommendations
Improve the accuracy and performance of our algorithms
Offer customer support, maintenance, and training
Deliver software updates and marketing materials relevant to our users
Monitor system health and prevent misuse

We may also use aggregated, anonymized data for product development and research purposes. This data cannot be used to identify any individual or salon.

3. Data Storage and Security

We use secure, encrypted servers to store all data collected through our systems.
Access to client and business data is restricted to authorized personnel only.

We follow standard security protocols and best practices to prevent unauthorized access, disclosure, or alteration of your data.
However, no digital platform can guarantee 100% security. By using Flekt, you acknowledge and accept this risk.

4. Sharing of Information

Flekt does not sell, rent, or trade your personal or client data.
We only share data under the following circumstances:

With your explicit consent
With trusted third-party partners that help us operate our platform (e.g., cloud hosting, payment processing)
When required by law, regulation, or government authority

All partners handling data are bound by strict confidentiality and data protection agreements.

5. Data Retention

We retain data for as long as necessary to:

Provide our services effectively
Comply with legal obligations
Resolve disputes and enforce agreements

Salons may request data deletion by contacting us directly. Once deleted, analysis history and linked client data cannot be recovered.

6. Your Rights

You have the right to:

Access the data we hold about your salon
Request correction or deletion of information
Withdraw consent for data processing (subject to service limitations)

Requests can be made at any time by emailing thecrew@flekt.in.

7. Cookies & Tracking

Our website may use cookies to:

Improve user experience
Track site performance and usage patterns
Remember preferences and login sessions

You can disable cookies in your browser settings, but certain features may not function properly as a result.

8. Third-Party Links

Our website or communications may include links to third-party websites.
We are not responsible for the privacy practices, policies, or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect product updates or legal changes.
The latest version will always be available on our website, and the “Last updated” date will indicate the revision.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, reach out to us at:

📧 thecrew@flekt.in
📞 +91 99401 17312 / +91 82205 61110
🌐 www.flekt.in

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